Frequently Asked Questions

  1. How is credit cards are charged upon orders? Customer arrangement  
  2. Do you ship overseas? We ship all over the world.
  3. What's the cost of shipping? The rate is different it depends on location.
  4. How can customer pay? Credit Card (Visa, MasterCard, Discover, and American Express, No Money, No Third Party Checks
  5. How is products shipped? All orders placed within the United States are shipped via FedEx ground or USPS, and orders are processed and shipped with in 24 hours.
  6. Who are you? RockStarGirls Collections online retail company that delivers products straight to consumers.
  7. How do I change or cancel an item in my order?
  8. How do I track my order? Go to the shipping center and enter your tracking number.
  9. Where are you located We are an online store.
  10. Why has my credit card been declined? Many reason for orders declining is due to the billing address details being entered incorrectly.
    When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card.